Shipping policy
Order Processing & Dispatch
We prepare and ship out all orders within 2–3 business days after payment confirmation, keeping processing times efficient to ensure you receive your items in a timely manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 8–15 days for delivery. Actual transit time may vary depending on your destination country and local logistics conditions. Expedited rush shipping is available for selection at checkout for faster delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The final shipping cost will be clearly displayed at checkout before payment, with no hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes set by your local customs authorities. Any applicable fees are the sole responsibility of the order recipient. We recommend customers verify local import regulations prior to placing orders to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-quality, high-strength and shockproof packaging materials to protect your items and prevent damage during transit.
For high-value orders, optional shipping insurance can be selected at checkout, providing extra protection and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging carefully upon delivery. If you discover damage, leakage or severe deformation, please take photographic evidence, refuse delivery signing, and contact our support team right away.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will review and verify the issue, then arrange appropriate return, exchange or after-sales solutions accordingly.
Customer Support
If you have any questions regarding shipping, customs clearance or delivery progress, our support team is available to assist you. Feel free to reach out for prompt support via email: service@ownlife.shop or phone: 310-555-0101.
Thank you for choosing OWN DAILY ESSENTIALS LLC! We consistently improve our logistics services to deliver a faster, safer, and worry-free shopping experience for all customers.